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    Privacy Policy

    We respect your concerns about privacy and are committed to protecting and respecting the privacy of all our visitors and customers. We therefore encourage you to refer to our Privacy Policy here on an ongoing basis to stay abreast of our most current privacy policy practices.

    Please be advised that the practices described in this policy apply to information gathered through this website and, where applicable, through our customer service department. 

    If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define "personal information" as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address and e-mail address. We do not collect any personal information about you on our website unless you choose to provide it to us voluntarily and we keep your information strictly confidential.

    In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited and the indication that you logged in. We do that in order to remember who you are after you log in so that you do not need to authenticate at each click, to let you browse between products without having to start back from the home page at each click, to remember if you put something in your shopping cart before you decide to checkout and to control that your data is processed securely.

    We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

    You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, will we open your account. We also give you the possibility to easily withdraw your consent and delete your account.

    If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

    If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. 

    We place great importance on the security of all personal information associated with our customers and have security measures in place to protect against loss and misuse. Whilst we cannot guarantee loss or misuse will never occur, we use all reasonable efforts to prevent it.

    We do not share, sell or rent to others any personal information you provide to us through this site or through our customer service department, except with your consent or as described in this Privacy Policy. We engage third parties to perform services in connection with the operation of our business but we require such parties to treat your personal information as fully confidential and to fully comply with all applicable EU and UK data protection and consumer legislation. Examples of these services include payment authorisation and processing, fraud protection and credit risk reduction, order fulfilment and shipping. We provide personal information to these third parties, but we authorise them to use this information only in connection with the services they perform.

    Please be aware that if requested we will release your personal information to police or any other regulatory and/or government authority if we believe that: the law or legal process requires it, we have received a valid administrative request from a law enforcement agency, or we deem such a release is necessary to protect the rights, property or safety of TFHB, Big Commerce, or any of our respective affiliates, business partners, customers or others.

    You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.

    Please be advised that we keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons to retain information for a number of years. Therefore, we might need to retain certain data even if you ask to delete it.

    Please do contact us at info@tfhboutique.com with any questions you may have about this privacy policy or data protection at TFHB. We are happy to help.