Please be advised that the practices described in this policy apply to information gathered through this website and, where applicable, through our customer service department.
If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define "personal information" as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address and e-mail address. We do not collect any personal information about you on our website unless you choose to provide it to us voluntarily and we keep your information strictly confidential.
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited and the indication that you logged in. We do that in order to remember who you are after you log in so that you do not need to authenticate at each click, to let you browse between products without having to start back from the home page at each click, to remember if you put something in your shopping cart before you decide to checkout and to control that your data is processed securely.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page.
We place great importance on the security of all personal information associated with our customers and have security measures in place to protect against loss and misuse. Whilst we cannot guarantee loss or misuse will never occur, we use all reasonable efforts to prevent it.
Please be aware that if requested we will release your personal information to police or any other regulatory and/or government authority if we believe that: the law or legal process requires it, we have received a valid administrative request from a law enforcement agency, or we deem such a release is necessary to protect the rights, property or safety of TFHB, Big Commerce, or any of our respective affiliates, business partners, customers or others.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.
Please be advised that we keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons to retain information for a number of years. Therefore, we might need to retain certain data even if you ask to delete it.